Ship Naked - Help!

We're here to help.

Need to update or check your address?

If you need to update your address or check your address to confirm that it’s correct, please visit

Checking the status of your shipment?

If you have not received your order confirmation email, please check your spam folder. If it’s not in your spam folder, please visit

Need a replacement shipment?

If you receive your package and any items are missing or damaged, please visit

If your package was shipped using our Customs-Friendly Worldwide™ service, when you receive your package, you have any costs for receiving it (postage, customs charges, etc), please visit and Ship Naked will reimburse you directly via PayPal.

If you have any other questions for our Ship Naked team, please complete the form below. You can also call us toll-free at 1-844-SHIP NAKED (from the US or Canada) or +01 603-792-1142 or you can contact us on Skype as ShipNaked. Our offices are open from 8:30 AM to 4:30 PM Monday through Friday, Eastern Time. If we are unable to answer when you call, please leave a voicemail so we can follow up with you directly. 

We look forward to serving you!

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